Privacy Policy
bralenvoice_privacy_v1_2026_06_24
Effective: June 24, 2026
1. Introduction
BralenVoice (“we,” “us,” “our”) operates a dedicated AI answering line service for local service businesses. This Privacy Policy describes how we collect, use, store, and protect information when you use our service as a business subscriber (“you”), and how we handle information provided by your callers. By subscribing to or using BralenVoice, you agree to this Privacy Policy. For terms governing your use of the service, see our Terms of Service.
2. Business Customer Information
When you subscribe to and use BralenVoice, we collect information you provide during onboarding and account management, including:
- Business name, contact name, email address, and phone number
- Service categories and intake preferences
- AI configuration settings and customization preferences
- Portal and account usage data
This information is used to set up and operate your BralenVoice line, personalize your AI assistant, and communicate with you about your account.
3. Caller-Provided Information
When callers contact your BralenVoice line, our AI assistant collects structured intake information callers choose to provide, which may include:
- Name and callback phone number
- Service type and urgency description
- Address or location information
- Description of the service need and other relevant details
Callers are informed at the start of each call that they are speaking with an AI assistant. Caller intake information is used solely to generate structured call summaries delivered to you as the subscriber.
4. Call Metadata
We collect call metadata including timestamps, call duration, outcome status, and call routing data. This information is used to operate the service, deliver your call Inbox, and improve service performance. It is not used for advertising.
5. Call Summaries
After each call, our AI generates a structured summary of the caller intake. Summaries are delivered to you through your BralenVoice Inbox and via optional notifications. Your BralenVoice portal surfaces structured summaries only — raw call transcripts, recordings, and provider-level data are not accessible through the customer portal and are not retained beyond the telephony provider’s short-term operational window.
6. Notification Data
We collect and store email addresses, phone numbers, and notification preferences that you configure in your BralenVoice portal. This information is used to deliver call notifications and account communications. You may update your notification preferences at any time through your portal.
7. Portal and Account Data
We store account configuration, notification settings, support request history, call workflow states, and any notes you add within the portal. This data is used to operate and improve the service and to provide support.
8. Payment Data
Subscription payments are processed by Stripe. BralenVoice does not store full payment card numbers or sensitive financial data on our servers. Stripe’s own privacy policy governs the collection, use, and storage of payment data. By subscribing, you also agree to Stripe’s terms and privacy policy.
9. Support Request Data
When you contact us for support, we collect contact information, message content, request category, and priority as you provide them through support forms or email. This information is used solely to respond to and resolve your support request.
10. Technical and Log Data
We may transiently collect server logs, IP addresses, browser and device information, and error logs in the course of operating the service. This data is used for debugging, security monitoring, and service reliability. It is not used for advertising or behavioral profiling.
11. How We Use Information
We use the information we collect to:
- Operate and deliver the BralenVoice service
- Generate structured call summaries and power your Inbox
- Deliver call notifications and account communications
- Process subscription payments through Stripe
- Provide customer support
- Improve the service and our AI models
- Prevent abuse, fraud, and unauthorized access
- Comply with applicable law
We do not sell your data or your callers’ data to third parties for marketing purposes. We do not build advertising profiles from caller data.
12. Third-Party Service Providers
We use third-party providers in the following categories to operate the service:
- Telephony: Hosts and routes your dedicated inbound number and handles AI voice processing
- Payment processing: Stripe processes subscription payments and billing
- Email delivery: Used to deliver call notifications and account communications
- SMS delivery: Used to deliver optional call notification text messages
- AI and voice processing: Powers the AI assistant and call analysis
- Database and hosting: Stores account configuration and call summaries
- Monitoring and analytics: Used for service reliability and error tracking
These providers process data only as necessary to deliver the service. We do not share subscriber or caller data with providers beyond what is required for service operation. We may add, remove, or replace providers as the service evolves.
13. Data Retention and Deletion
Structured call summaries and associated metadata are retained for the duration of your active subscription and for a reasonable period after cancellation to support billing, dispute resolution, and anti-fraud purposes.
Raw call data at our telephony provider is subject to that provider’s retention policies. Where configurable, we set raw call data retention to a maximum of one (1) day.
Account data is retained as needed for billing, legal compliance, anti-fraud, and regulatory purposes, even after account cancellation, as permitted or required by law.
To request deletion of your account data, contact us at hello@bralenvoice.com. We will process deletion requests within a reasonable timeframe and confirm completion. Some data may be retained as required by law or for legitimate operational purposes.
14. Customer Responsibilities for Caller Notice and Consent
As the subscriber, you are the “operator” of your BralenVoice line. You are responsible for:
- Ensuring your callers have appropriate notice that calls are answered by an AI assistant and that intake information is collected and summarized
- Compliance with call-recording consent laws, AI disclosure requirements, and any other applicable communication laws in your jurisdiction
- All obligations to your own customers arising from their interactions with your BralenVoice line
15. Security
We use reasonable administrative, technical, and organizational safeguards to protect your data and your callers’ data from unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure. In the event of a data breach affecting your data, we will notify you as required by applicable law.
16. Children’s Data
BralenVoice is a business-to-business service and is not directed at or intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at hello@bralenvoice.com and we will take prompt steps to delete it.
17. US-Focused Service
BralenVoice is primarily designed for and offered to businesses in the United States. If you access or use the service from outside the United States, you consent to the transfer and processing of your data in the United States, where data protection laws may differ from those in your jurisdiction.
18. No HIPAA or Regulated-Use Compliance
BralenVoice is not HIPAA-compliant and is not designed for use in healthcare, financial services, legal services, or other regulated industry contexts with specific regulatory data-handling requirements. Do not use BralenVoice to collect protected health information (PHI) or other regulated data categories unless you have received separate written approval from BralenVoice.
19. Changes to This Policy
We may update this Privacy Policy as the service evolves. Material changes will be communicated by email or through a posted notice on the BralenVoice website. Continued use of the service after the effective date of an updated policy constitutes acceptance of the updated terms. If you do not agree to material changes, you may cancel your subscription before the effective date.
20. Contact
Privacy questions or data deletion requests: hello@bralenvoice.com
Document version: bralenvoice_privacy_v1_2026_06_24