Terms of Service

bralenvoice_terms_v1_2026_06_24

Effective: June 24, 2026

1. Acceptance of These Terms

By subscribing to, checking out, creating an account for, or using BralenVoice (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not subscribe to or use the Service. If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and references to “you” include that entity.

2. Description of BralenVoice

BralenVoice is an AI-assisted answering and intake service for inbound business calls. The Service provides a dedicated phone number, AI-powered call answering, structured caller intake, urgency identification, call summaries, an inbox, and optional notifications to help local service businesses manage inbound inquiries.

BralenVoice is not a human receptionist, a dispatcher, an emergency service, a CRM, a calendar or scheduling platform, a telecom carrier, a legal advisor, a medical advisor, a financial advisor, or a guaranteed lead-conversion tool. BralenVoice does not guarantee that every call will be answered, that every detail will be captured, that every summary will be accurate, or that any lead will convert.

3. Eligibility and Account Use

You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is intended for business use by lawful businesses. You are responsible for providing accurate and complete account information, for safeguarding your account credentials, and for controlling access to your account. You are responsible for all activity that occurs under your account.

4. Subscription Plans and Billing

BralenVoice is offered on a month-to-month subscription basis, processed via Stripe. Plan details, included features, and pricing are described at checkout and on the BralenVoice pricing page. Your subscription automatically renews each billing period unless you cancel. By subscribing, you authorize BralenVoice to charge your payment method on a recurring basis. Fees are exclusive of any applicable taxes, which are your responsibility.

5. Payment Processing

Payments are processed through Stripe. Your payment relationship with respect to payment card processing is governed by Stripe’s terms of service and privacy policy. BralenVoice does not store full payment card information.

6. Founding-Client Promotions (FOUNDING50)

The FOUNDING50 promotional code is available to a limited number of selected founding Essential clients and is subject to the following terms:

Provides 50% off the standard Essential monthly fee for six (6) consecutive billing months from the subscription start date, or as shown at checkout or in the offer provided to you.
Limited to the first three (3) redemptions. Once exhausted, the code will no longer be accepted at checkout.
Applies only to the Essential plan. It does not apply to Growth plans, usage overages, add-ons, plan upgrades, custom integrations, taxes, or custom work, unless separately agreed in writing.
All standard Essential plan terms, included minutes, usage limits, and acceptable-use policies apply during the founding-client period.
The promotional discount is not transferable and ends immediately upon cancellation or payment delinquency. Resubscribing after cancellation does not restore founding-client pricing unless BralenVoice agrees otherwise in writing.
Founding clients are expected to provide reasonable product feedback and participate in a brief first-week setup review. BralenVoice may make product changes during this early-access period and will communicate material changes by email.
BralenVoice may discontinue the FOUNDING50 code for future customers but will not retroactively remove a properly redeemed discount during its stated term.
BralenVoice reserves the right to revoke FOUNDING50 eligibility in cases of material violation of these Terms.

7. Usage Limits and Minute Caps

Each plan includes a stated number of inbound call minutes per billing period, as described on the pricing page. Usage that exceeds included minutes may incur additional per-minute charges or result in service limitation, as described at checkout or on the pricing page. Unused minutes do not roll over to the next billing period. BralenVoice reserves the right to implement reasonable fair-use limits to prevent abuse. Promotional or founding-client pricing does not change the included minutes or usage policy.

8. Customer Responsibilities

You are responsible for:

Deciding where and how to advertise or publish your BralenVoice phone number to your customers and prospects.
All follow-up, callbacks, dispatch, scheduling, and pricing decisions with your callers.
Reviewing call summaries and deciding what actions, if any, to take based on them.
Keeping your account information, notification preferences, and business contact details current in your BralenVoice portal.
All obligations to your own customers arising from calls to your BralenVoice line.

9. AI Limitations and Call-Summary Limitations

All inbound calls are handled by an AI assistant. AI may produce incomplete, inaccurate, delayed, or inconsistent results. BralenVoice does not guarantee that all calls will be answered, that all details will be captured, that all urgency assessments will be correct, that all summaries will be accurate, or that any lead will convert. The Service is an aid to intake, not a substitute for your own business judgment or human review. BralenVoice makes no guarantee of business results, lead conversion, revenue, or business growth.

10. No Emergency Service

BralenVoice is not a 911 service, emergency dispatch service, or emergency communications service. You must not use the Service for emergency response, medical triage, crisis counseling, or any life-safety decisioning. The Service is not monitored in real time. You must maintain a separate live answering path for any emergencies your business may encounter.

11. Regulated-Use Restrictions

You must not use BralenVoice for HIPAA-covered workflows unless separately approved by BralenVoice in writing. You must not use the Service for legal advice delivery, attorney-client intake that depends on privilege or conflict screening, regulated financial or insurance decisioning, or any high-risk regulated workflow where a failure could cause serious harm. If you believe your use case may fall into a regulated category, contact hello@bralenvoice.com before subscribing.

12. Caller Notice, Call Handling, and Consent

You are responsible for compliance with all applicable laws governing call recording, call monitoring, privacy, telecommunications, and caller consent in your jurisdiction and in the jurisdictions from which your callers may be calling. BralenVoice may present an AI-use disclosure, a call-monitoring notice, and a recording notice to callers at the start of each call. By using the Service, you authorize BralenVoice to deliver these notices on your behalf. You remain responsible for any additional notice or consent obligations based on your specific business, industry, or jurisdiction.

13. SMS and Email Notifications

By designating recipients for SMS and email notifications, you represent that you have the right to designate those recipients and that those recipients have agreed to receive operational notifications from or on behalf of your business. Message and data rates may apply to SMS notifications. Delivery of notifications depends on third-party providers and is not guaranteed.

14. Phone Number Assignment, Ownership, and Portability

Upon activation, BralenVoice assigns a dedicated inbound telephone number for your use during your active subscription. This assignment does not transfer ownership of the number to you. BralenVoice does not guarantee assignment of a specific number or area code. On cancellation or lapse of your subscription, your assigned number may be reclaimed and reassigned to another customer.

For port-out requests, BralenVoice will make commercially reasonable efforts to cooperate, but cannot guarantee the ability to port your number. If you wish to port a number out, you must contact hello@bralenvoice.com before cancelling, complete all required porting steps promptly, and remain current on payment through the porting process.

15. Acceptable Use

You may use BralenVoice only for lawful purposes in connection with a legitimate business. You may not use the Service for:

Any purpose that violates applicable law, including telemarketing regulations, the TCPA, or applicable state consumer-protection statutes.
Spam, robocalling, unlawful telemarketing, impersonation, caller-ID deception, or any form of fraud.
Probing, disrupting, or reverse-engineering the Service or its underlying infrastructure.
Reselling or white-labeling BralenVoice without a separate written agreement.
Regulated industries or use cases not separately approved by BralenVoice in writing.

16. Data and Privacy

Your use of the Service is also governed by the Privacy Policy, which is incorporated into these Terms by reference. BralenVoice may collect, use, store, and transmit business-customer data, caller data, call metadata, call summaries, and notification data as described in the Privacy Policy.

17. Third-Party Service Providers

BralenVoice may use third-party providers to deliver the Service, including providers for payments, telephony, AI and call handling, messaging, email, hosting, analytics, monitoring, authentication, and support. BralenVoice may add, remove, or replace third-party providers at any time.

18. Service Availability and Changes

The Service is provided on an as-available basis. BralenVoice will make commercially reasonable efforts to maintain availability but does not guarantee uninterrupted service. BralenVoice may modify Service features, AI prompts, models, call routing, and third-party providers at any time. BralenVoice may discontinue features, impose usage limits, and adjust plan structures with reasonable notice. Scheduled maintenance and updates may cause temporary downtime.

19. Support

Support is provided per your plan level by email at hello@bralenvoice.com. Support does not include custom development, bespoke integrations, legal review, or guaranteed response times unless separately agreed in writing.

20. Cancellation and Termination

You may cancel at any time via your billing portal or by contacting hello@bralenvoice.com. Cancellation takes effect at the end of the current billing period. Fees paid are non-refundable except as required by applicable law. BralenVoice may suspend or terminate your account for violation of these Terms, nonpayment, or legal, security, or abuse risk. Provisions of these Terms that by their nature should survive termination will survive, including Sections 9, 10, 11, 21, 22, 23, 24, and 25.

21. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. BRALENVOICE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI SUMMARIES WILL BE ACCURATE, COMPLETE, OR ERROR-FREE, OR THAT ANY PARTICULAR RESULT OR OUTCOME WILL BE ACHIEVED.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRALENVOICE AND ITS OPERATORS, AFFILIATES, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, LEADS, BOOKINGS, CUSTOMERS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF BRALENVOICE FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO BRALENVOICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

23. Indemnification

You agree to defend, indemnify, and hold harmless BralenVoice and its operators, affiliates, employees, contractors, and service providers from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your failure to obtain required notices or consents from callers, staff, or notification recipients; (e) your business services, dispatch decisions, callbacks, or other actions taken in response to calls; or (f) content, scripts, or data you provide to BralenVoice.

24. Dispute Resolution

[Dispute resolution method and forum to be determined with counsel review. BralenVoice intends to include binding individual arbitration with a class-action waiver, or exclusive jurisdiction in [STATE / JURISDICTION] courts.]

25. Governing Law

These Terms are governed by the laws of [STATE / JURISDICTION], without regard to conflict-of-law rules.

26. Changes to Terms

BralenVoice may update these Terms from time to time. We will provide notice of changes by posting an updated version on this page, updating the effective date, or emailing the account owner. Changes become effective on the stated effective date. Your continued use of the Service after that date constitutes your acceptance of the updated Terms. If a material change occurs during a paid billing term and you object to the change, your sole remedy is to cancel your subscription at the end of your current billing period.

Contact

Questions about these Terms or the Service: hello@bralenvoice.com

Document version: bralenvoice_terms_v1_2026_06_24